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Shipping & Returns

1. Shipping Costs                                    

The shipping cost is calculated based on weight, dimensions and destination of the items in the order.

 

2. Delivery Terms

a) West and East Malaysia shipment is within 2 - 10 working days*

b)  International shipment - Currently unavailable 

 * Working day excludes Saturday, Sunday, and Public Holidays

 * Order on Friday will only be processed on following Monday

If due to any unforeseen reasons that any product(s) in a transaction is not available (out of stock), we will send you a notification through email.

You may:

a) Wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item; or

b) Would process a refund for the unavailable item. The remainder of the order will be shipped out accordingly. The refund will be processed.  The refund coupon could be used for future purchase. We will notify you once this has been completed through email.

 

3. Tracking Notifications

Upon dispatch, customer will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If a shipment has exceeded the estimated delivery time, please WhatsApp us at +601111453319  so that we can conduct an investigation.

 

4. Returns

We accept returns due to manufacturing defected or wrongly delivered item. The request to return must be made within 2 days of receipt of item. The buyer must not ship out the return / stock prior having the consent from the seller to do so. The return shipping cost will be bear by the seller. Once the returns is received and approved, a refund will be processed. The refund coupon could be used for future purchase. We will notify you once this has been completed through email.

 

5. Cancellations

We are able to accept cancellations at any time before the order has been dispatched. The buyer must make a request for the cancellation. Once the cancellation is approved, the refund will be processed.  The refund coupon could be used for future purchase. We will notify you once this has been completed through email.

 

6. Lost in-transit

The customer will notify us the shipment is not delivered or received. We will get the confirmation from the courier on the lost in-transit claim. Upon the confirmation by the courier, we will process a refund. The refund coupon could be used for future purchase. We will notify you once this has been completed through email.

 

7. Customer service

For any customer service inquiries, please WhatsApp us at +601111453319 or email us at jsc@tanjongmas.com